These Terms of Service apply to your use of the Al Sadaat Foods website and orders placed with us. By using the website or placing an order, you agree to these terms and the policies applicable to your purchase.
About Al Sadaat Foods
Al Sadaat Foods is a small traditional food business based in Chak Shehzad, Park Road, Islamabad, Pakistan.
Our online store is hosted on Shopify, which provides the platform used to display products and support online ordering.
Using the website
You must be legally able to enter into a purchase agreement or have appropriate permission to place an order.
Please provide accurate information and use the website lawfully. You must not misuse the website, interfere with its operation, submit fraudulent orders or attempt to access information without authorisation.
Product information
Our Bahee Ka Murabba is a traditional quince preserve made with quince and sugar.
Product descriptions, available jar sizes and current prices are displayed on the relevant product page. Please review this information before ordering.
Photographs are illustrative. The appearance, colour and arrangement of fruit pieces may vary between jars because fruit is a natural ingredient. This does not limit your right to raise a genuine quality concern.
Food information and storage
Our murabba contains added sugar and should be consumed in moderation.
Keep the jar in a cool, dry place away from direct sunlight, with the lid tightly closed. Refrigerate after opening and follow the information on the product label.
Website content is provided for product information and is not medical advice. We do not represent the product as a treatment, cure or prevention for any disease.
If you need information relevant to a dietary restriction, contact us before purchasing.
Prices and availability
Prices are displayed in Pakistani rupees unless the store clearly indicates another currency.
The applicable product price, delivery charges and total payable amount will be shown at checkout or confirmed before dispatch. Prices and availability may change for future orders.
If we discover a material pricing, stock or product-information error affecting your order, we will contact you before proceeding. We will not substitute a different product or charge a higher amount without your agreement.
Orders and confirmation
Submitting an order creates a request to purchase. We confirm every order by phone or WhatsApp before dispatch.
We may decline or cancel an order where stock is unavailable, delivery cannot be arranged, information cannot be confirmed or there is a reasonable concern about fraud or misuse. If payment has already been received for an order we cannot fulfil, we will arrange a refund.
Payment and delivery
Cash on Delivery is available across Pakistan. Customers are responsible for paying the confirmed order total when the parcel is delivered.
Delivery arrangements are subject to our Shipping Policy. Estimated delivery times are not guaranteed delivery dates.
Cancellations, returns and refunds
Requests are handled under our Returns & Refunds Policy. Contact us promptly if you need to change or cancel an order or report a problem.
Nothing in these terms removes rights or remedies provided by applicable consumer protection law.
Customer submissions
If you submit a review or other content for publication, it should reflect your genuine experience and must not be unlawful, misleading or infringe another person’s rights.
By submitting content for publication, you permit us to display it in connection with our business. We may moderate or remove content that breaches these requirements. Private customer service messages are not treated as permission to publish a testimonial.
Website content and third-party services
Our branding, text and other website materials may not be copied or used commercially without permission, except as permitted by law.
Links to third-party websites or services are provided for convenience. Those services operate under their own terms and privacy policies.
Service availability and responsibility
We aim to keep the website accurate and available, but interruptions and errors may occur. We may update website features or content as needed.
Responsibility for a loss or dispute will be assessed under applicable law and the circumstances involved. These terms do not exclude liability that cannot lawfully be excluded.
Privacy
Our handling of personal information is explained in our Privacy Policy.
Applicable law and disputes
These terms are governed by the applicable laws of Pakistan. Please contact us first if you have a complaint so we can try to resolve it.
This does not prevent you from seeking assistance or remedies through a competent authority or court.
Changes to these terms
We may update these terms by publishing a revised version on this page. Changes apply going forward and do not remove rights associated with an earlier purchase.
Contact us
Phone or WhatsApp: +92 345 7235455
Al Sadaat Foods
Chak Shehzad, Park Road, Islamabad, Pakistan