Al Sadaat Foods respects your privacy. This policy explains how personal information is collected, used and shared when you browse our website, place an order or contact us.
Information we collect
Depending on how you interact with us, we may collect:
- Your name, phone number, email address and delivery address.
- Order details, selected products and customer service communications.
- Information you provide through contact forms, reviews or newsletter subscriptions.
- Technical information such as your IP address, browser, device information, cookies and activity on our website.
Our store is hosted on Shopify, which processes information to operate the website and provide its services.
How we use information
We use personal information to:
- Receive, confirm and fulfil orders.
- Arrange delivery and communicate order updates.
- Answer questions and resolve customer service issues.
- Maintain business records and meet applicable obligations.
- Help protect the store against fraud, misuse and security threats.
- Understand website activity and improve the shopping experience.
- Send marketing communications where you have subscribed or where otherwise permitted by applicable law.
Providing a phone number for order confirmation does not, by itself, mean you have subscribed to promotional messages.
Sharing information
We share information where necessary with service providers involved in operating our business, including Shopify, delivery providers and communication services.
These providers receive information relevant to their services, such as the delivery details needed to deliver your order.
We may also disclose information where required by law, to respond to lawful requests or to protect our customers, business and legal rights.
Shopify
Shopify hosts our store and processes personal information to provide and support its services. Its processing may include website activity, device information and transaction information associated with your interactions with the store.
For more information about Shopify’s practices and available privacy choices, read Shopify’s Privacy Policy.
Cookies and similar technologies
Our website and its service providers may use cookies and similar technologies to support features such as shopping carts, preferences, security and website measurement.
You can manage cookies through your browser and any privacy controls available on the website. Blocking some cookies may affect store functionality.
Where required, non-essential tracking is subject to the applicable consent choices.
Phone and WhatsApp communications
When you contact us by phone or WhatsApp, we use the information you provide to respond and assist with your enquiry or order.
WhatsApp is a third-party service with its own privacy practices. Avoid sending unnecessary sensitive information through messages.
Marketing choices
You can unsubscribe from marketing emails using the unsubscribe link provided in the message. You can also contact us to ask that promotional communications stop.
We may still contact you about an order or a service request.
Information retention
We retain personal information for as long as reasonably necessary to fulfil orders, provide support, maintain appropriate records, resolve disputes and meet applicable legal obligations.
Retention periods vary according to the information and its purpose.
Security and international processing
We use reasonable measures to protect personal information. No website, electronic transmission or storage system can be guaranteed completely secure.
Shopify and other service providers may process information outside Pakistan. Their processing is subject to their applicable contractual and legal obligations.
Your privacy requests
Depending on applicable law, you may have rights to request access to, correction of or deletion of your personal information, or to object to certain uses.
Contact us to make a request. We may need to verify your identity before responding, and some information may need to be retained for legal or legitimate recordkeeping purposes.
Children’s privacy
Our store is intended for people able to place orders lawfully. We do not knowingly seek personal information from children. If you believe a child has provided information without appropriate permission, contact us.
Policy updates
We may update this policy as our services, practices or legal obligations change. The current version will be available on this page.
Contact us
For privacy questions or requests:
Phone or WhatsApp: +92 345 7235455
Al Sadaat Foods
Chak Shehzad, Park Road, Islamabad, Pakistan