We want your order to arrive correctly and in good condition. If there is a problem, contact Al Sadaat Foods so we can review it and help resolve the issue.
Damaged, incorrect or unsatisfactory products
Contact us promptly if you receive:
- A damaged or leaking jar.
- An item different from the one you ordered.
- A product with a suspected quality or safety issue.
Provide your order number, a description of the problem and photographs of the product, packaging and shipping label where possible.
Keep the product and packaging until we have reviewed your request. Do not consume a product you suspect is unsafe.
Food returns
Food products require special handling. Please contact us before returning any jar, including an opened product.
We assess requests according to the reported issue, the condition of the product and applicable consumer rights. A change-of-mind request does not automatically qualify for a return or refund.
Review and resolution
After reviewing your request, we will explain the available resolution. Depending on the circumstances, this may include a replacement, refund or another agreed solution.
We may request further information to understand the issue. You do not need an unboxing video to contact us or raise a concern.
Return arrangements and costs
Do not send a product back without contacting us first. If a return is necessary, we will explain the return method and any applicable shipping arrangements before you proceed.
Where an issue is confirmed to be our error, we will arrange an appropriate resolution without charging you to correct that error.
Refunds
If a refund is approved, we will confirm the amount, payment method and expected processing time directly with you.
For Cash on Delivery orders, we will agree on a suitable refund method. Never share your banking password, PIN or one-time verification code with us.
Order cancellations
Contact us as soon as possible if you wish to cancel an order. We will confirm whether cancellation is possible based on its dispatch status.
Your rights
This policy does not exclude or restrict any rights or remedies available to you under applicable consumer protection law.
Contact us
Phone or WhatsApp: +92 345 7235455
Al Sadaat Foods
Chak Shehzad, Park Road, Islamabad, Pakistan
